CONTACT & FAQ

We aim to dispatch your order as quickly as possible. If you place your order before 8:00 PM, it will be shipped out the same day.

For those who select the ‘Same Day Delivery’ option and order before 10:00 AM, your package will arrive later that same evening. Please note: this service is only available on business days (Monday through Friday). Keep in mind that delivery times may vary depending on the courier. Be sure to monitor your tracking link to stay updated on your shipment’s status.

If your tracking information shows “delivered” but you haven’t received anything, we recommend first checking with your neighbors or nearby addresses. If they haven’t accepted your package, feel free to reach out to us so we can assist you further.

FRONTLINE cannot be held responsible for any delays caused by the shipping carrier.

You can pay for your order in the FRONTLINE webshop using the following methods:
• iDEAL
• PayPal
• Credit Card (VISA, MASTERCARD, AMEX)
• FRONTLINE Gift Card
• Store Credit (must be used in a single transaction)
• Bancontact
• Apple Pay
• Google Pay

In some cases, your order may be cancelled. This can happen for several reasons:
• The shipping address provided was incomplete or incorrect, making it impossible for us to process the order.
• Unfortunately, the item you selected is no longer in stock.

If you have any questions about a cancelled order, feel free to reach out to our customer service team — we’re here to help.

Occasionally, your package may experience a delay. If your tracking information hasn’t appeared within 24 hours of receiving your shipping confirmation, please reach out to us through the contact form.

Note: If you placed your order over the weekend, we recommend waiting until Monday. If the tracking is still unavailable, feel free to contact us on Tuesday.

Discounts cannot be applied retroactively.

Please note that discount codes cannot be combined and must be entered exactly as shown — they are case- and space-sensitive.

If you purchase an item and it goes on sale afterward, we’re unable to apply the discounted price to your original order.

Once you’ve received your order from FRONTLINE, you have 14 days to return it. You can register your return by logging in to your account area, through the following link: My account

Make sure to use the email address used during checkout. You will receive a code to log in with in your mailbox. Don’t forget to include the return form that came with your package.

Can’t find it or accidentally threw it away? No worries — just send us an email and we’ll send you a new one!

Yes, but due to limited stock we cannot guarantee availability at this moment. Also please note that you can only exchange an item once. In order to exchange a product, you first have to return it.

Your return will be processed at our warehouse within 5 business days of arrival. Once it’s been handled, you’ll receive an automatic confirmation email from us.

If you haven’t received confirmation after 5 business days, please reach out to our customer service via the contact form.

If you are eligible for a refund, you will see the money appear within 1-3 business days after receiving confirmation of the processing of your return.

You have 30 days from the date of delivery to return your item(s).

To be eligible for a return, the following conditions must be met:
• Items must be unused, unworn, and in original condition
• All original tags and labels must still be attached
• Items must be returned in their original packaging
• Custom-made or personalized items are non-returnable
• Return shipping costs are your responsibility unless stated otherwise
• For hygiene reasons, underwear can only be returned if the packaging is unopened

Please note: If an item doesn’t meet our return criteria, we will not be able to accept it. Every returned item is thoroughly inspected by our returns department to ensure it meets our policy.

We recommend reaching out to our customer service team. Please include your order number and a clear photo of the defective item, so we can quickly review the issue and work with you to find an appropriate solution.

Did you receive the wrong item? That definitely wasn’t our intention! Please contact our customer service as soon as possible so we can assist you promptly.

We kindly ask you to follow these steps:
• Send an email to info@frontlineclo.com or use the contact form on our website.

Include the following details:
• Your order number
• The item you received
• The item you were supposed to receive
• (If possible, attach photos of the incorrect product to help speed up the process)

Our customer service team will get back to you as soon as possible with a solution, which may include sending the correct item or issuing a refund.

We’re here to help. You can reach us by emailing info@frontlineclo.com or by filling out the contact form on our website.

Our customer service team is ready to review your concern and work with you to find a suitable solution.